Our policy regarding Returns and Refunds is as follows:
Typically, we do not entertain returns or refunds in cases where customers have a change of mind or select products that do not meet their requirements. However, we are open to exceptions, which are subject to the discretion of the company. JJ MOTORS AUSTRALIA PTY LTD (Budget Scooty) offers a warranty for all new products. If a product experiences a failure while under warranty, and the cause of the failure is determined to be unrelated to user error, JJ MOTORS AUSTRALIA PTY LTD (Budget Scooty) or an authorized agent will promptly repair, replace, or refund the product.
For Pre-Orders or Deposits:
Under certain circumstances, customers may need to place a deposit for pre-ordered products. These deposits are non-refundable.
Furthermore, along with a non-refundable deposit, customers may be liable for additional fees if they decide to cancel the purchase. In specific cases, customers may forfeit their eligibility to return a product once it has been dispatched from the supplier.